CMX Summit 2025 - Building Intentional Communities: Highlighting What Makes TCC Unique

This talk was live in person at CMX Summit in San Francisco, California May 2025

Get a peek behind the curtain to understand the considerations around
applications: How can you be exclusive while being inclusive? How do you ensure less
bias during application reviews?
Then, through the lens of their onboarding process, they'll showcase what sets TCC
apart, including the 90-day deactivation policy and the emphasis on context-rich
posts.
Whether you're a newcomer or a seasoned community professional, this session will
provide valuable insights and practical tips to help you build intentionally and apply
these principles to your own community. Come learn, engage, and take away
actionable strategies to enhance your community-building efforts.

Avoiding Pitchforks: How to Regain the Trust of your Customers Through Community Programs

This talk was live in person at Community World Summit in London, UK July 2024

Nikki Thibodeau will delve into the strategies Calix implemented to restore customer trust. She will explore the various programs and processes built, detailing the rationale behind each initiative and providing tangible examples of their impact. Attendees can expect an honest look at both the successes and challenges, including a few spicy threads that highlight real-world applications. This discussion aims to equip you with actionable insights to rebuild and maintain customer trust effectively.

Registration is required to view the recording.

When Exclusivity Is the Answer - Building Safe Spaces 

This talk was recorded at CMX Summit 2022: Thrive

Whether you are building a new space or auditing an existing one, as community builders we have the opportunity to create a safe space. In this talk, Nikki Thibodeau will talk about how to build a safe space, how to pivot one that already exists and talk through a real example from her time leading Shopify's Women's Employee Resource Group. 

 

Offer Negotiation 101 for Community Managers | The 2022 Community-Led Summit

In this session, Nikki Thibodeau, Senior Community Strategist at Shopify, helps you uncover what your communication style is and how to improve it. You'll work on your basic negotiation skills and uncover common transferable skills for Community Managers!

 

This talk was presented to a live, virtual audience at The 2022 Community-Led Summit, a Community Club event. Learn more at https://community.club.

 

Driving True Community Value With Women Leaders

Nicole Saunders, Director of Community at Zendesk and Nikki Thibodeau, [former] Senior Community Strategist at Shopify discuss how online communities have proved to be instrumental in encouraging women entrepreneurs. And how they’ve risen above societal notions with communities.

This panel talk was recorded in front of a live, virtual audience for Grazitti's Community reFocus 2022.