Or in text form:
Passionate about creating strategies, building communities, and growing teams.
Skills
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COMMUNITY
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LEADERSHIP
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STORY-TELLING
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Experience
Founder / Head of Community
The Community Community
Nov 2022 - Present
- What I’m doing: Building a community for Senior Community professionals to grow, together.
- Skills being used: Strategy, Community Operations, Moderation, Engagement
Senior Community Strategist
Shopify
Jan 2022 - Jul 2022
- What I did: Excelled in internal enablement, roadmapping, community strategy & marketing initiatives
- Skills developed: Strategy, roadmapping, cross functional collaboration, defining metrics & outcomes
Senior Community Operations Manager
Shopify
2021 - 2022
- What I did: Deduced what systems, tools and processes our global & regional Community teams needed - then built them
- Skills developed: Vendor management, community research, stakeholdering, budgets
Lead, Community Managers (North America & APAC)
Shopify
2020 - 2021
- What I did: Provided mentorship & guidance to direct reports. Helped to ideate & execute programming in multiple cities; across multiple time zones and business goals (customer acquisition, retention, growth, brand awareness)
- Skills developed: Leadership, mentorship, program building, change management, community reporting
Community Manager
Shopify
2019 - 2020
- What I did: Created and executed programming that led to customer acquisition and growth.
- Skills developed: Program creation, business coaching, speaking, facilitating
Lead, Women’s Employee Resource Group
Shopify
2018 - 2021
- What I did: Created & led a team of volunteers to build strategy & execute programming for those who identify as women at Shopify. Got qualitative and quantitative feedback from members to influence content we created, programs we launched, and events we hosted
- Skills developed: Community research / feedback, course building, navigating hard conversations, leadership
…and much more. For more information about my experience, visit linkedin.com/in/nikki2987