Or in text form:

Passionate about creating strategies, building communities, and growing teams.



  • Vision / Strategy 
  • Creation / Launch
  • Community Management 


  • People Management
  • Coaching & Mentorship
  • Cross-Functional Collaboration


  • Content Creation
  • Speaking, Facilitation
  • Digital Engagement


Founder / Head of Community
The Community Community
Nov 2022 - Present

  • What I’m doing: Building a community for Senior Community professionals to grow, together.
  • Skills being used: Strategy, Community Operations, Moderation, Engagement

Senior Community Strategist
Jan 2022 - Jul 2022

  • What I did: Excelled in internal enablement, roadmapping, community strategy & marketing initiatives
  • Skills developed: Strategy, roadmapping, cross functional collaboration, defining metrics & outcomes

Senior Community Operations Manager
2021 - 2022

  • What I did: Deduced what systems, tools and processes our global & regional Community teams needed - then built them
  • Skills developed: Vendor management, community research, stakeholdering, budgets

Lead, Community Managers (North America & APAC)
2020 - 2021 

  • What I did: Provided mentorship & guidance to direct reports. Helped to ideate & execute programming in multiple cities; across multiple time zones and business goals (customer acquisition, retention, growth, brand awareness)
  • Skills developed: Leadership, mentorship, program building, change management, community reporting

Community Manager
2019 - 2020

  • What I did: Created and executed programming that led to customer acquisition and growth. 
  • Skills developed: Program creation, business coaching, speaking, facilitating

Lead, Women’s Employee Resource Group 
2018 - 2021

  • What I did: Created & led a team of volunteers to build strategy & execute programming for those who identify as women at Shopify. Got qualitative and quantitative feedback from members to influence content we created, programs we launched, and events we hosted
  • Skills developed: Community research / feedback, course building, navigating hard conversations, leadership

…and much more. For more information about my experience, visit linkedin.com/in/nikki2987 


C SCHOOL  2022
Community Team Leadership